{"id":67677,"date":"2019-07-31T21:17:10","date_gmt":"2019-07-31T21:17:10","guid":{"rendered":"https:\/\/www.qualityhealth.org\/scoap\/?page_id=67677"},"modified":"2021-02-04T19:18:15","modified_gmt":"2021-02-05T03:18:15","slug":"support-resources","status":"publish","type":"page","link":"https:\/\/www.qualityhealth.org\/scoap\/members-area\/support-resources\/","title":{"rendered":"Support Resources"},"content":{"rendered":"

[vc_row overlay_dotted=””][vc_column width=”1\/3″ text_alignment=”text-left” css=”.vc_custom_1549070242965{padding-top: 0px !important;padding-bottom: 0px !important;}”]PROGRAM RESOURCES<\/a>[\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1549070236261{padding-top: 0px !important;padding-bottom: 0px !important;}”]HYBRID OUTCOMES AND ANALYTICS UPDATES<\/a>[\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1549070231090{padding-top: 0px !important;padding-bottom: 0px !important;}”]SUPPORT RESOURCES<\/a>[\/vc_column][\/vc_row][vc_row overlay_dotted=”” css=”.vc_custom_1547482717258{padding-right: 140px !important;padding-left: 140px !important;}”][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tour style=”outline” shape=”square” color=”black” spacing=”20″ active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Training Tools” tab_id=”1571705699527-3d2ce16f-dc5b”][vc_column_text]<\/p>\n

Hybrid Reporting Manual<\/a> <\/span>(revised June 2020)<\/span><\/h2>\n
This manual is designed to help users generate SCOAP Hybrid reports in a simple, intuitive manner. A chapter is devoted to each section:<\/span><\/div>\n
<\/div>\n
\u00a0 \u00a0 \u00a0– Generating Reports<\/span><\/div>\n
\u00a0 \u00a0 \u00a0– Reading Measures Library Reports, Hospital Level Reporting<\/span><\/div>\n
\u00a0 \u00a0 \u00a0– Understanding Measures Library Line Graphs<\/span><\/div>\n
\u00a0 \u00a0 \u00a0– Running benchmarking reports (and for which populations)<\/span><\/div>\n
\u00a0 \u00a0 \u00a0– Using your data cleaning report.\u00a0 (The last page also provides an overview of how to pull up a Record ID in the database.)<\/span><\/div>\n

<\/h2>\n

Data Cleaning Report<\/span><\/h2>\n
At least one contact per site will have the ability to generate a case-specific data cleaning report. If you believe you need this access, please contact AskSCOAP@qualityhealth.org.<\/span><\/div>\n

<\/h2>\n
\n

Automated Data Imports<\/span><\/h2>\n
To help manage valuable resourcing, sites may automatically upload as many of their SCOAP and Spine COAP variables into the database as can be extracted.\u00a0\u00a0<\/span>To request a copy of the file specifications and start the ball rolling, please contact AskSCOAP@qualityhealth.org.<\/span><\/div>\n
<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Contacts” tab_id=”1564427659829-ea70fb4a-82fa”][vc_column_text]<\/p>\n

Program Administration<\/span><\/h3>\n

 <\/p>\n

Vickie A. Kolios-Morris, MSHSA, CPHQ<\/strong>
\nSenior Program Director, SCOAP & Spine COAP
\nvkolios@qualityhealth.org<\/span><\/p>\n

 <\/p>\n

Medical Director<\/span><\/h3>\n

 <\/p>\n

Rick Thirlby, MD<\/span><\/strong><\/span>
\nSCOAP Medical Director<\/span>
\nrthirlby@qualityhealth.org<\/span><\/p>\n

 <\/p>\n

For all inquiries, including abstraction questions:<\/span><\/h3>\n

 <\/p>\n

AskSCOAP@qualityhealth.org<\/span><\/strong><\/p>\n

*Please do not send email with PHI.\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Armus ZenDesk (Help)” tab_id=”1564427659820-7a04cda9-4721″][vc_column_text]Armus Help Desk: ZenDesk<\/span><\/strong><\/span><\/p>\n

https:\/\/armussupport.zendesk.com<\/a><\/span>
\nNote: You may wish to bookmark this web address as you will login here to review our Knowledge Base, FAQ\u2019s, and to generate help requests to ARMUS Support.\u00a0<\/span><\/p>\n

If you have communicated with ARMUS Support via Outlook recently, you may already be registered! Try selecting \u201cGet a password\u201d, which should generate a temporary one to your e-mail on file with ARMUS.<\/span><\/p>\n

If the system does not recognize your e-mail, or you are not receiving a temporary password, please select \u201cSign Up\u201d to begin the account creation process.<\/span><\/p>\n

How do I review my ticket(s)?<\/span><\/strong><\/span>
\n– When you submit your requests through the Help Center, or ARMUS Support creates a ticket on your behalf, a ticket number will be assigned, and your ticket(s) will be available in \u201cMy activities\u201d.<\/span>
\n– “My Activities” is located in the upper right hand corner of the Help Center, under your name. You will need to open the drop down menu to access.<\/span>
\n– After selecting \u201cMy activities,” you will see a list of your submitted tickets, or tickets you have been CC\u2019d on.<\/span>
\n– After selecting the submitted ticket you want to review, you will see additional information about the ticket.<\/span><\/p>\n

After you login, if you would like more detailed information on how to use ZenDesk, you can access the following Help article: https:\/\/armussupport.zendesk.com\/hc\/en-us\/articles\/360027544012-How-to-Use-ZenDesk-for-ARMUS-Support-Overview<\/a><\/span><\/p>\n

If you would like assistance signing in for the first time, or have questions about generating requests through ZenDesk, please do not hesitate to contact us by phone at 1-800-942-7687.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_row overlay_dotted=””][vc_column width=”1\/3″ text_alignment=”text-left” css=”.vc_custom_1549070242965{padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1549070236261{padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1549070231090{padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row overlay_dotted=”” css=”.vc_custom_1547482717258{padding-right: 140px !important;padding-left: 140px !important;}”][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tour style=”outline” shape=”square” color=”black” spacing=”20″ active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Training Tools” tab_id=”1571705699527-3d2ce16f-dc5b”][vc_column_text] Hybrid Reporting Manual (revised June 2020) This manual is designed to help users generate SCOAP Hybrid reports in…","protected":false},"author":4,"featured_media":0,"parent":67589,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-67677","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t