{"id":8260,"date":"2021-10-27T15:20:47","date_gmt":"2021-10-27T22:20:47","guid":{"rendered":"https:\/\/www.qualityhealth.org\/wpsc\/?page_id=8260"},"modified":"2024-05-23T15:45:23","modified_gmt":"2024-05-23T22:45:23","slug":"public-resource-center","status":"publish","type":"page","link":"https:\/\/www.qualityhealth.org\/wpsc\/other-resources\/public-resource-center\/","title":{"rendered":"Public Resource Center"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text][\/vc_column_text][vc_tta_tour style=”outline” shape=”square” color=”black” spacing=”20″ active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Resource Center” tab_id=”1616535951297-3c18bb5a-e765″][vc_column_text]<\/p>\n

What is the Resource Center?<\/strong><\/span><\/h3>\n

The tabs on the left side of this page provide the public and patients with a library of resources to improve patient safety, outcomes, and engagement with the healthcare system. This page is drawn from resources discussed at WPSC workgroups and from our other educational programming.<\/p>\n

This page is meant to be a living library of resources. Do you have additional resources you\u2019d like to see added to one of these topics? Is there a new patient safety topic we should add to the catalog? Please contact us<\/a>\u00a0with your ideas.<\/p>\n

We encourage you to provide feedback about your experience on the Patient Resources page. Please reach out to wpsc@qualityhealth.org<\/a>\u00a0with questions, suggestions or comments.<\/strong>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Psychological Safety for Patients and Providers” tab_id=”1635372607979-a9736758-9b2c”][vc_column_text]<\/p>\n

What is Psychological Safety<\/h2>\n

Amy Edmondson, a professor of leadership at Harvard Business School and an American scholar of leadership, teaming, and organizational learning, describes Psychological Safety as “The belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes, and that the team is safe for interpersonal risk taking”. Speaking up is important for patient safety, but healthcare professionals often hesitate to voice their concerns. Patients and families, too, are reluctant to speak up. This section contains tactics and tools to encourage a culture where patients and staff feel safe reporting safety issues or concerns without fear of retaliation.<\/p>\n

For Providers and Healthcare staff<\/strong><\/h2>\n

7 Evidence-Based Strategies to Improve Healthcare Workers\u2019 Psychological Safety<\/a>
\nOn-line article from “The Nursing Beat”. In a profession often subject to bullying, workplace violence and burnout, ensuring psychological safety is paramount. Describes strategies to promote psychological safety in the workplace.<\/p>\n

Exploring psychological safety in healthcare teams to inform the development of interventions: combining observational, survey and interview data<\/a>
\nBMC Health Services Research article. Psychological safety allows healthcare professionals to take the interpersonal risks needed to engage in effective teamwork and to maintain patient safety. In order to improve psychological safety in healthcare teams, an in-depth understanding of the complex and nuanced nature of psychological safety is needed. Psychological safety concepts, including voice, silence, learning behaviour, support and familiarity, informed the current study\u2019s investigation of psychological safety. This study aims to use a mixed-methods approach to develop an in-depth understanding of psychological safety within healthcare teams and to build on this understanding to inform the development of future interventions to improve it. O\u2019Donovan and McAuliffe, BMC Health Services Research<\/p>\n

PSNet March 2022 Annual Perspective Psychological Safety of Healthcare Staff<\/a>
\nPsychological safety was noted as a frequent topic during the annual editorial review of featured articles on the Agency for Healthcare Research and Quality (AHRQ) Patient Safety Network (PSNet) collection. To further explore the topic, we engaged Mary Beth Kingston, PhD, RN, FAAN, a subject matter expert in nursing practice, standards, and workforce. Dr. Kingston was inducted as a fellow in the American Academy of Nursing in 2020. Recent findings and key themes for psychological safety and the relationship between psychological safety and patient safety are highlighted.<\/p>\n

Speaking Up & Listening Skills Strategies for Interprofessional Teams<\/a>
\nA tool kit and communication training program for healthcare workers developed by Sara Kim,\u00a0Research Professor, Surgery,\u00a0George G.B. Bilsten Professor in the Art of Communication with Peers and Patients, School of Medicine, University of Washington.
\nExample of content of training program. Contact information: sarakim@uw.edu<\/p>\n

BUILDING WORKFORCE TRUST: LESSONS FROM COVID-19<\/a>
\n2020 White Paper from Press Ganey. To consistently deliver on the commitment to these values, the health care workforce must also have trust\u2014in their colleagues, their leaders, and their organizations.<\/p>\n

For Patients and Families<\/h2>\n

The Joint Commission Speak Up patient safety program for consumers<\/a>
\nThe goal of the campaign is to help patients and their advocates become active in their care. There is a tool kit for several health issues. They are made of: Videos, infographics & resources.<\/p>\n

For Providers and Patients<\/h2>\n

Guide to Patient and Family Engagement in Hospital Quality and Safety<\/a>
\nTo promote stronger engagement, the Agency for Healthcare Research and Quality (AHRQ) developed a guide to help patients, families, and health professionals work together as partners to promote improvements in care.\u00a0The\u00a0Guide to Patient and Family Engagement in Hospital Quality and Safety\u00a0 focuses on four primary strategies for promoting patient\/family engagement in hospital safety and quality of care:<\/p>\n

– Encourage patients and family members to participate as advisors.
\n– Promote better communication among patients, family members, and health care professionals from the point of admission.
\n– Implement safe continuity of care by keeping the patient and family informed through nurse bedside change-of-shift reports.
\n– Engage patients and families in discharge planning throughout the hospital stay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Health Equity, Stigma and Bias” tab_id=”1616535969890-2924806f-5374″][vc_column_text]Addressing Inequity, Stigma and Bias is the focus of this WPSC workgroup that aims to raise awareness of stigma and bias in healthcare settings and the detrimental outcomes associated with implicit and explicit bias. The resources are related to disparities, stigma, and bias they have been compiled with the help of the Addressing Health Equity, Stigma and Bias workgroup members.<\/p>\n

Take a look at our blog: Stigma & Bias in Healthcare: The Obstacles, Consequences and Changes Needed<\/a><\/p>\n

Has Your Organization Pledged to Be StigmaFree in Washington?<\/span><\/strong>
\n<\/a><\/p>\n

\"\"<\/p>\n

Individuals: Click here to take the Stigma Free Pledge!<\/strong><\/a><\/span><\/p>\n

Organizations: Click Here to become a Stigma Free Company<\/strong><\/a><\/span><\/p>\n

The WPSC’s Health Equity, Stigma and Bias workgroup has been hard at work raising awareness of health inequity, stigma and bias, especially around mental health – writing blog posts, recording podcasts, and hosting safe tables to spread institutional knowledge. The workgroup will continue to spread resources and partner with NAMI Washington<\/a> to spread the Stigma Free Pledge to reduce stigma against mental health.<\/p>\n

The StigmaFree campaign is NAMI\u2019s effort to end stigma and create hope for those affected by mental illness. “Through powerful words and actions, we can shift the social and systemic barriers for those living with mental health conditionsTogether, we can encourage acceptance and understanding. Together, we can advocate for a better world. Together, we can turn StigmaFree Me into StigmaFree We.”
\n<\/em>Tools & resources organizations can use to implement a stigma free culture<\/a>
\n<\/span><\/p>\n

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[\/vc_column_text][vc_toggle title=”General Topics”]Stigma & Bias in Healthcare: The Obstacles, Consequences and Changes Needed<\/a><\/span>
\nBlog post by:\u00a0Anita Sulaiman\u00a0| Principal Consultant and Executive Coach at IBEX Consulting<\/p>\n

Discrimination: A Social Determinant of Health<\/a><\/span>
\nAs a stressor, discrimination is a social determinant of health in its own right, getting \u201cunder the skin,\u201d or embodied, through the direct physiologic impact of stress. This commentary in Health Affairs describes direct and indirect health effects of discrimination.<\/p>\n

Eliminating Disparities to Advance Health Equity and Improve Quality, MHA Keystone Center<\/a><\/span>
\nThe Michigan Hospital Association provides this guide to provide practical
\nguidance for organizations seeking to eliminate disparities in care to advance health equity by offering strategic pillars for implementation, action resources, and more.<\/p>\n

Tony Ruth\u2019s Equity Series Illustrations<\/a><\/span>
\nThese illustrations, created originally for the 2019 Design in Tech Report, are free for your organization to use as simple examples of the differences between inequality, equality, equity, and justice (sometimes referred to as liberation).<\/p>\n

Stigma in Health Facilities: Why It Matters and How we Can Change it<\/a><\/span>
\nAddressing stigma is fundamental to delivering quality healthcare and achieving optimal health. This correspondence article seeks to assess how developments over the past 5\u2009years have contributed to the state of programmatic knowledge\u2014both approaches and methods\u2014regarding interventions to reduce stigma in health facilities, and explores the potential to concurrently address multiple health condition stigmas.<\/p>\n

Implicit Racial\/Ethnic Bias Among Health Care Professionals and Its Influence on Health Care Outcomes: A Systematic Review<\/a><\/span>
\nThis article, originally published in the American Journal of Public Health,\u00a0investigates the extent to which implicit racial\/ethnic bias exists among health care professionals and examined the relationships between health care professionals\u2019 implicit attitudes about racial\/ethnic groups and health care outcomes.[\/vc_toggle][vc_toggle title=”Race\/Ethnicity”]Race\/Ethnicity Resources<\/span><\/strong>
\n<\/span>CDC: Minority Health Resources<\/a><\/span>
\nThe CDC Minority Health page offers articles, webinars, and conversations for all health sector stakeholders to engage with issues of equity and address disparities. Medline Resources for Specific Populations
\nMedline offers the following landing pages as a research tool for specific racial and ethnic population health disparities.<\/p>\n