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Hybrid Reporting Manual (revised June 2020)

This manual is designed to help users generate SCOAP Hybrid reports in a simple, intuitive manner. A chapter is devoted to each section:
     – Generating Reports
     – Reading Measures Library Reports, Hospital Level Reporting
     – Understanding Measures Library Line Graphs
     – Running benchmarking reports (and for which populations)
     – Using your data cleaning report.  (The last page also provides an overview of how to pull up a Record ID in the database.)

Data Cleaning Report

At least one contact per site will have the ability to generate a case-specific data cleaning report. If you believe you need this access, please contact AskSCOAP@qualityhealth.org.

Automated Data Imports

To help manage valuable resourcing, sites may automatically upload as many of their SCOAP and Spine COAP variables into the database as can be extracted.  To request a copy of the file specifications and start the ball rolling, please contact AskSCOAP@qualityhealth.org.

Contacts

Program Administration

 

Vickie A. Kolios-Morris, MSHSA, CPHQ
Senior Program Director, SCOAP & Spine COAP
vkolios@qualityhealth.org

 

Medical Director

 

Rick Thirlby, MD
SCOAP Medical Director
rthirlby@qualityhealth.org

 

For all inquiries, including abstraction questions:

 

AskSCOAP@qualityhealth.org

*Please do not send email with PHI. 

Armus ZenDesk (Help)

Armus Help Desk: ZenDesk

https://armussupport.zendesk.com
Note: You may wish to bookmark this web address as you will login here to review our Knowledge Base, FAQ’s, and to generate help requests to ARMUS Support. 

If you have communicated with ARMUS Support via Outlook recently, you may already be registered! Try selecting “Get a password”, which should generate a temporary one to your e-mail on file with ARMUS.

If the system does not recognize your e-mail, or you are not receiving a temporary password, please select “Sign Up” to begin the account creation process.

How do I review my ticket(s)?
– When you submit your requests through the Help Center, or ARMUS Support creates a ticket on your behalf, a ticket number will be assigned, and your ticket(s) will be available in “My activities”.
– “My Activities” is located in the upper right hand corner of the Help Center, under your name. You will need to open the drop down menu to access.
– After selecting “My activities,” you will see a list of your submitted tickets, or tickets you have been CC’d on.
– After selecting the submitted ticket you want to review, you will see additional information about the ticket.

After you login, if you would like more detailed information on how to use ZenDesk, you can access the following Help article: https://armussupport.zendesk.com/hc/en-us/articles/360027544012-How-to-Use-ZenDesk-for-ARMUS-Support-Overview

If you would like assistance signing in for the first time, or have questions about generating requests through ZenDesk, please do not hesitate to contact us by phone at 1-800-942-7687.

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