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Manager, Communication and Resolution Program Certification

Full-time, Hybrid. Based in: Seattle, WA
Compensation: $65,000 – $80,000 annually

The Foundation for Health Care Quality improves health and health care through our Care Outcomes Assessment Programs, Washington Patient Safety Coalition, Smooth Transitions, and the Bree Collaborative. Our Communication and Resolution Program (CRP) Certification program aims to reshape responses to patient harm by expanding awareness and implementation of the communication resolution process in Washington State. CRPs are the emerging best practice for addressing patient harm and preventing future harm by providing a systematic approach for openly engaging with patients and moving toward a positive resolution after an adverse event.

We are seeking a manager of communication and resolution program certification to join our team improving health care quality. We are looking for a team member with good communication skills, flexibility, and a collaborative workstyle.  This position contributes to the development of organizational and program-specific strategies, policies, and practices to facilitate effective implementation of our work and will work closely with and report to the director of Patient Safety. This role will:

  • Plan, manage and evaluate program effectiveness, relevance, and impact
  • Convene committee of patient safety experts and advocates to review responses to adverse events
  • Facilitate highly confidential CRP Certification activities
  • Design and implement communications strategy to create awareness of certification process and disseminate lessons learned, through newsletter, bi-monthly webinars, Legislative reports, annual reports, and other processes
  • Outreach to healthcare organizations to educate on the benefits of the CRP process
  • Provide oversight and support toward compliance with contractual deliverables and commitments
  • Collaborate and build relationships with review panel members, health system leadership, Legislators, member organizations, interested stakeholders, and other community members
  • Represent Foundation for Health Care Quality at external meetings, conferences, and community events including developing and delivering presentations
  • Collaborate on broad cross-program patient safety initiatives
  • Operate in collaborative work relationships
  • Attend virtual and in-person meetings
  • Engage external partners from diverse groups and communities with respect, professionalism, and cultural humility

Requirements: BA/BS, knowledge of the health care ecosystem, experience facilitating collaborative discussions, strong working knowledge of Microsoft Office products, ability to function independently and multiple manage projects simultaneously, Washington state resident.

Preferred: Masters in public health, health administration or related field.

Email with resume and cover letter.