Communication and Resolution Programs in Washington State
Despite the best training and intentions of healthcare professionals, about 1 in 10 patients is harmed by the care they receive. The ways in which healthcare institutions respond to patient harm is critical for restoring the relationship between patients and the healthcare system. When healthcare institutions respond unsympathetically and with limited information, it compounds the pain for patients, families, and healthcare providers. More importantly, a lack of transparency can inhibit the institution’s ability to prevent similar harm in the future.
The Washington Patient Safety Coalition endorses the use of CRP in the state of Washington and beyond to reshape response to patient harm in healthcare. Our vision is a healthcare system in which patient-focused and transparent communication is the norm, and where effective, courageous and candid conversations among healthcare stakeholders enhance quality of care. We are doing this work by promoting the use of CRPs across the country through educational opportunities.