Safer care for a safer future. Communication and Resolution Programs (CRP) is a transformative process that encourages transparent communication and working toward reconciliation after adverse events.

CRP is a patient-centered process involving timely, compassionate, and emphatic communication between healthcare organizations and patients after something goes wrong with the care patients receive. Open communication, comprehensive investigation, and meaningful reconciliation after an unanticipated outcome can help the patient understand what happened, preserve the patient-clinician relationship, reduce the need for legal action, and enhance patient safety.

WPSC has two free services to support organizations with their CRPs. Health care providers may anonymously submit cases in which the CRP process was used to WPSC’s CRP Review Panel. Submitted cases will be examined by patient safety experts who will provide all applicants with valuable feedback that can either support a current CRP event or recommendations on how the finalized CRP response could be improved.

Communication and Resolution Programs (CRP)

CRP is a process healthcare organizations can utilize to address and prevent patient harm.

What is CRP Screening?

CRP Screening can provide health care organizations with valuable feedback regarding their CRP response to an adverse event in real-time and receive support troubleshooting challenges from a neutral panel of experts.

What is CRP Certification?

CRP Certification can help health care organizations assure regulators that a patient’s needs have been met and learning has occurred after an adverse event.

Apply for CRP Screening/Certification

Are you ready to have an event screened or certified? Applications and directions can be found here.