Healthcare organizations, liability insurers, and clinicians consistently follow the CRP core principals when they use a CRP successfully to respond when patients are harmed in the course of their medical care. In well-implemented CRPs, all elements of the eight CRP essentials are present.
The 8 CRP core commitments include:
- Immediately report adverse events to the healthcare institution.
- Communicate with patients about what happened, whether it was preventable, why it happened, and how recurrences will be prevented.
- Analyze adverse events using human factors principles and develop action plans to prevent recurrences.
- Support the emotional needs of the patient, family and care team.
- Proactively and promptly offer financial and non-financial resolution to patients and families when care is unreasonable.
- Educate patients and families about their right to seek legal representation at any time.
- Work collaboratively with involved healthcare organizations and professional liability insurers to resolve adverse events.
- Assess the effectiveness of the CRP using tested and accepted measures.